Returns & Exchanges
Not quite right? No stress. We offer a simple 30-day return and exchange policy on all eligible items.
30 Days
to return from delivery date
Free Exchanges
on same-value items
Easy Process
drop-off or collection
What can be returned?
Eligible for return
- ✓ Unworn and unwashed items
- ✓ Original tags still attached
- ✓ Original packaging intact
- ✓ Returned within 30 days of delivery
- ✓ Accompanied by proof of purchase
Not eligible
- ✕ Worn, washed, or altered items
- ✕ Items without original tags
- ✕ Sale or clearance items
- ✕ Underwear and swimwear (hygiene)
- ✕ Items returned after 30 days
How to return or exchange
Contact us
Email returns@multibusinessstyle.co.za with your order number and reason for return. We'll respond within 1 business day.
Get your return label
We'll email you a return authorisation number and drop-off or collection instructions.
Package your item
Securely pack the item in its original packaging with all tags attached. Include your return authorisation number inside.
Drop off or schedule collection
For Johannesburg orders we can arrange a collection. For other provinces, drop off at your nearest courier point.
Refund or exchange processed
Once we receive and inspect the item (2–3 business days), your refund or exchange will be processed within 5–7 business days.
Refunds
Approved refunds are issued to your original payment method via PayFast within 5–7 business days of us receiving the returned item.
If you paid by EFT or credit card, your bank may take an additional 2–3 days to reflect the credit.
Original delivery fees are non-refundable unless the item was faulty or incorrectly sent.
Received a faulty or incorrect item?
If your item arrived damaged, defective, or different from what you ordered, we'll cover all return costs and either replace the item or issue a full refund — your choice.
Email us immediately